Returns & Exchanges
At Offduty India, we want you to love your fashion finds, which is why we offer a seamless 7-day return and exchange policy for all unworn items with original tags. Whether the fit isn't right or you've changed your mind, we are here to ensure your shopping experience remains effortless.
Initiate Request
Visit our Returns Portal and enter your order ID and mobile number to select the items you wish to return or exchange.
Quality Check
Ensure the items are in their original condition, unwashed, and with all brand tags intact to qualify for a successful pickup.
Reverse Pickup
Our courier partner will arrive at your doorstep within 24-48 hours to collect the package at no additional cost to you.
Refund Processing
Once the item reaches our warehouse and passes inspection, your refund or exchange shipment will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing